Independent company beats out big brands in prestigious awards
GO Rentals was today revealed as the winner of the Canstar Blue Customer Satisfaction Award in the car hire category, receiving a maximum five stars across every measurement rated, beating out all major brands as the first independent car hire company to win the award in eight years.
Canstar Blue researches, compares and rates products and services according to customer satisfaction across categories including banking, telecommunications, appliances, electronics, utilities, travel and FMCG. Results are freely available to consumers who are encouraged to use the ratings as a guide to product excellence.
GO Rentals was rated alongside Apex, Avis, Budget, Hertz, Thrifty, Europcar and Jucy, in six categories – customer service, booking process, value for money, availability of vehicles, transparency of costs and fees and overall satisfaction.
Customer service was identified as a key driver of overall satisfaction and for GO Rentals it represented the majority of influence (23%), an insight that GO Rentals Managing Director James Dalglish says is intrinsic to the way the company does business.
“We are incredibly proud to be accepting this year’s Canstar Blue Award, particularly as it recognises the commitment we have made as a company, to provide our customers with the best possible customer experience in the rental industry,” said Mr Dalglish. “In recognition of our amazing teams on the ground, I’d like to dedicate this award to them and our loyal customers”
Canstar General Manager, Jose George said of the GO Rentals win, “Making a customer feel appreciated and delivering great customer service remain the foundations of customer satisfaction and GO Rentals has successfully focussed on these values. This award is well deserved. Congratulations and well done.”
Launched in 1999, GO Rentals started with only a handful of vehicles and one location. 19 years later, GO Rentals has a fleet of over 3,000 vehicles and six locations around New Zealand, and more than half a million happy travelers driving GO Rentals vehicles in the past three years.
The full range of results can be viewed at https://www.canstarblue.co.nz/travel/hire-cars/
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