Choosing a rental car can be a stressful business. With so many different companies to choose from, different prices, different rental cars…the list goes on. And that’s just here in little old New Zealand. Throw in the comparison sites on top of this and you have a real minefield to negotiate when it comes to booking a rental car.
Whilst price is important to all of us when it comes to booking a rental car, one thing that’s difficult to put a price on is customer service.
Whilst we can’t put a price on it, we can put a score on it…and ours is 5 out of 5. That’s according to leading independent review organisation Canstar Blue who recently awarded GO Rentals the ‘Most Satisfied Customers Award’ in the Hire Car category for 2018.
High praise indeed.
It’s not just about the award though. It’s how we got there.
There are six different categories that car rental companies are rated on:
- Transparency of cost and fees
- Availability of vehicle booked
- Value for money
- Booking process
- Customer service
- Overall satisfaction
Each of these categories is rated out of five and we were extremely proud to be awarded five stars across the board.
Our clean sweep put us ahead of the chasing pack as the leading car rental company in New Zealand when it comes to customer satisfaction. Long may it continue!
Renting a car with GO Rentals
So what does all this mean for you, the customer?
Well, for starters, we never hide any of our prices. Some sites are keen to promote a super-low daily rental rate but once you add up all the little extras, that price isn’t so low after all. We like to keep things nice and transparent so you know exactly what you’re going to be paying when it comes to getting your credit card out.
We also provide a super-easy booking process. Whilst you may find us on other sites, the best way to book is online through our website or using our app. It’s a super-quick process and once you have made your booking, we’ll send you through your confirmation along with a load of useful resources to help you plan your trip like our city guides, trip planner itineraries and even some recommended playlists.
Pretty cool huh?
Customer service is king
One thing we have focused on from day one is customer service. Like our parents used to say ‘It doesn’t cost anything to be polite’ and we feel the same way about customer service. All of our staff love working for GO and they also love helping people to have an amazing time here in NZ whether you’re here for a day, a week, a month or a year.
We always strive to go the extra mile to make your experience with us as quick and friendly as possible. We know you’ve got places to go and our job is to get you going as quickly as possible.
With a friendly smile, we’ll get you heading out to explore New Zealand in no time.
Don’t just take our word for it though. As well as recognition from Canstar Blue, we also have endorsements from a number of leading bodies within the tourism and car rental sectors. In 2017, we were one of the first companies in New Zealand to pick up the Qualmark Gold Award, recognising the best sustainable tourism business in the country.
We’re also a member of all the leading bodies in New Zealand including The Tourism Industry Association (TIA), Rental Vehicle Association (RVA) and Hotel Concierge Society.
We not only like to follow best practice within all these associations, we like to set the best practices.
You can find out more about our endorsements here.
Book with confidence…book your rental car with GO
So, the next time you’re looking for the best price for the best rental car, save yourself some time and come to us. Not only do we have an awesome fleet of rental cars, we have some tip top customer service to boot!
See you soon!