Before you book
- What do your rental car rates include?
- What is the Total Road Care package?
- How can I pay for my rental car?
- Do I have to pay a deposit when booking?
Help
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every step of the way
so you have the freedom to enjoy the journey
Can’t find the help you’re looking for? Can’t find the help?
Ahead of your trip
- How can I make changes to my reservation?
- What will I need to bring when I collect my hire car?
- If I pick up my vehicle out of hours, what is the pick-up process?
- How do we arrange to get picked up by the airport shuttle once we arrive?
On the road
- Can I extend my hire?
- What do I do if I have an accident?
- If I’m involved in an accident, where can I download the insurance claim forms?
- What happens if I breakdown?
After your journey
- If I return the car early, will I get a refund?
- What if I’m running late and can’t return the car at the stated time on the contract?
- What happens if I’m running late and return my car without a full tank of petrol?
- I've forgotten to pay a toll during my trip - what happens now?
Account and app
- What can I do in the GO Rentals App?
- How do I add an existing booking to the app?
- Where can I download the app?
- The app says I've been inactive, what should I do?
Auckland City
- Where can I find special deals on car rental in Auckland?
- What is the walking distance from Auckland CBD to your branch?
- What will I need to bring when I collect my rental car from Auckland City?
- What happens if I need to pick up or drop off my rental car in Auckland out of hours?
Auckland Airport
- How long does it take to get to the Auckland Airport branch from the airport?
- How can I get a shuttle to the Auckland Airport branch?
- What are Auckland Airport branch hours and what is the after-hours process?
- How long will it take to drive from Auckland Airport to downtown Auckland?
Waiheke
- Is your Waiheke branch located inside the ferry terminal?
- What are your Waiheke branch hours and what is the after-hours process?
- What will I need to bring when I collect my rental car on Waiheke?
- How far is it from Auckland to Waiheke Island?
Wellington Airport
- What are Wellington Airport branch hours?
- How far is it from Wellington Airport to downtown Wellington?
- What will I need to bring when I collect my rental car from Wellington Airport?
- Where can I find special deals on car rental at Wellington Airport?
Nelson Airport
- How far is it from Nelson Airport to downtown Nelson?
- Is the Nelson branch located inside the airport terminal?
- What are your Nelson branch hours and what is the after-hours process?
- What will I need to bring when I collect my rental car from Nelson Airport?
Christchurch Airport
- Where can I find special deals on car rental at Christchurch Airport?
- What are Christchurch branch hours and what is the after-hours process?
- How far is it from Christchurch Airport from downtown Christchurch?
- What will I need to bring when I collect my rental car from Christchurch Airport?
Queenstown Airport
- Where can I find special deals on car rental in Queenstown?
- What is the walking distance from Queenstown Airport to your branch?
- What are Queenstown branch hours and what is the after-hours process?
- How close to your trip should you rent a car?
Dunedin Airport
- Where can I find special deals on car rental in Dunedin?
- Is the Dunedin branch located inside the airport terminal?
- How far is it from Dunedin Airport to the city?
- What are Dunedin branch hours and what is the after-hours process?
Invercargill Airport
- Where can I find special deals on car hire in Invercargill?
- What will I need to bring when I collect my rental car from Invercargill Airport?
- How far is it from Invercargill Airport to downtown Invercargill?
- Do you offer one-way car hires from Invercargill Airport?
GO Tesla
- What happens if I lose the Key card?
- What do I do if I run out of battery?
- Can I use the Tesla Supercharger network to charge the Tesla Model 3 and Tesla Model Y?
- How will I be billed for using the Tesla Supercharging network?
CarbonClick
- Who is CarbonClick?
- What does carbon offsetting do?
- What are carbon credits?
- Where does the money go?
Drive Safe
- What’s different about driving in New Zealand?
- What’s the NZ road code?
- What’s the official New Zealand Road Code?